These terms apply when you order anything from No Time to Cook. By paying for an order, you agree to them.
No Time to Cook is run by No Time to Cook Ltd. (business number 783580103), [BUSINESS ADDRESS] ("we", "us"). Questions: [email protected] or WhatsApp +1 778-946-5547.
1. What we offer
Option
What's included
Length
7-Day Experiment
12 chef-made meals, delivered Monday and Thursday, and a day-7 check-in
1 week
Full Reset
12 meals a week (6 Monday, 6 Thursday), a kick-off call with Chef Rob, tracker, WhatsApp check-ins and the Money-Back Guarantee below
4 weeks
Supported Reset
10 meals a week (5 + 5), a kick-off call with Chef Rob and a weekly check-in
4 weeks
Convenience
8 meals a week (4 + 4). Food only
4 weeks
Once a week
6 to 10 meals in one delivery a week, on Monday or Thursday. Food only
4 weeks
Meals + a cooking session
6 meals delivered once a week, plus one 90-minute guided cooking session a week
4 weeks
Cook it yourself
Two 90-minute guided cooking sessions a week, with recipes and shopping lists
4 weeks
4-week accountability support (add-on)
A kick-off strategy call with Chef Rob, WhatsApp check-ins and tracker monitoring
4 weeks
The price of your option is shown before you submit your order. Prices are in Canadian dollars, plus GST and PST where they apply.
2. Ordering and payment
When you submit your reset on our website, nothing is charged. We email you the next steps and a secure payment link.
Your order is confirmed once payment goes through and you receive a confirmation email. Your place in a delivery week is held only once you've paid.
You pay the full price of your option up front, by card.
Meal choices lock 72 hours before each cook. After that, the meals in that delivery can't be changed.
If your option includes a kick-off call with Chef Rob, please book it before your first delivery or session.
3. Delivery
We deliver in Metro Vancouver (Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Richmond, Coquitlam and Surrey) and the Greater Toronto Area (Toronto, Etobicoke, Scarborough, Mississauga, Brampton, Vaughan, Richmond Hill, Oakville and Milton). Cook it yourself works anywhere.
Deliveries arrive on Monday and Thursday evenings, between 5 and 9pm.
Please bring your bag in promptly, or leave out a cooler or a safe spot we've agreed with you. Once a delivery has been dropped off as agreed, keeping it cold is your responsibility.
If we miss a delivery or something is missing, tell us within 24 hours on WhatsApp and we'll replace it or credit you.
4. Away for a few days
Tell us at least 72 hours before the cook for that delivery and we'll move it to the end of your program, so you don't lose any meals. You can move up to 2 deliveries per program. A delivery we couldn't complete because no one was available or the address was wrong isn't moved or refunded.
5. Containers and bags
Meals come in reusable glass containers inside a reusable insulated bag. They remain our property.
Leave your empty containers in the bag and we'll collect them at your next delivery.
If 6 or more containers are missing, we may charge $3 per missing container to the card you paid with. We'll message you first.
Containers from your final delivery: please return them within 14 days (we'll arrange a pickup), or we may charge $3 each.
6. Food safety and allergens
Keep meals refrigerated at 4°C or below. Eat each meal by the date on your bag label, or freeze it before that date.
If you order more meals than you'll eat within 3 to 4 days of delivery, freeze the extras when they arrive.
Reheat meals until steaming hot all the way through.
Our kitchens handle common allergens, including dairy, eggs, fish, shellfish, tree nuts, sesame, soy, wheat and mustard. We can't guarantee any meal is free of an allergen.
Tell us about allergies and intolerances before your first delivery. If we can't safely cater for you, we'll tell you and refund you in full.
7. Cooking sessions
Sessions are 90 minutes, online, at the time you book. One of our team guides you through Chef Rob's recipes.
You get the recipes and a shopping list beforehand. Buying ingredients and cooking safely in your own kitchen are your responsibility.
To reschedule a session, give us at least 24 hours' notice. A session missed without notice isn't refunded or rebooked.
8. Your health
No Time to Cook is a food and coaching service, not medical care. We don't diagnose or treat any condition, and our meals and coaching aren't a substitute for advice from your doctor or a registered dietitian. Please talk to your doctor before starting if you're pregnant or breastfeeding, have diabetes, kidney disease or an eating disorder, take medication that's affected by diet (including GLP-1 medications), or have any other medical condition. Results vary from person to person.
9. Cancelling and refunds
Cancel at least 72 hours before your first cook: full refund.
After that, we refund the deliveries and sessions you haven't received yet, minus a $50 admin fee. Deliveries that have already been cooked aren't refunded.
The 7-Day Experiment can be cancelled for a full refund up to 72 hours before its first cook, and isn't refundable after that.
The Full Reset Money-Back Guarantee is separate (see below).
Refunds go back to your original payment method within 7 business days.
Nothing in these terms takes away rights you have under British Columbia's Business Practices and Consumer Protection Act, Ontario's Consumer Protection Act, 2002, or any other law that applies to you.
10. Ending a program early on our side
We may end your program if you're abusive to our team or don't follow these terms. If we do, we'll refund the deliveries and sessions you haven't received yet, minus the $50 admin fee. The Money-Back Guarantee no longer applies in that case.
11. Messages from us
By submitting an order, you agree that we can contact you by email, text and WhatsApp about that order and your program. We only send marketing messages if you've agreed to them, and you can unsubscribe at any time. See our Privacy Policy.
12. Our liability
To the extent the law allows, our total liability for any claim about an order is limited to what you paid for that order. We aren't responsible for losses we couldn't reasonably have foreseen, or for problems caused by not following the storage, reheating or allergen guidance above. Nothing in these terms limits liability that can't be limited by law.
13. Changes and governing law
We may update these terms. The version on our website when you pay for an order applies to that order. These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, without taking away protections you have under the consumer protection laws of your own province.
Money-Back Guarantee
Complete the full 4-week Full Reset as planned. If you don't reach the personal target we set together, we refund your program fee. This guarantee applies to the Full Reset (12 meals a week) only.
Your target
On your kick-off call, Chef Rob agrees a minimum weight-loss target with you, based on your starting weight, body-fat percentage and anything else relevant you discuss. We record it in writing in your tracker, and you confirm it there.
To be eligible, you need to
Accept all 8 scheduled deliveries. One delivery moved to the end of your program with at least 72 hours' notice (Terms, section 4) still counts. Any other pause or skipped delivery ends your eligibility.
Attend every weekly check-in.
Log your progress in the tracker every day of the program.
Eat the meals as planned, without replacing most of them with other food.
Tell your client success manager, before your final week is over, that you don't expect to reach your target.
How to claim
Raise it with your client success manager or Chef Rob before your last week ends, with your program dates. We check your claim against your check-in records, tracker logs and the target you agreed. Approved refunds go back to your original payment method within 7 business days.
What isn't covered
Any option other than the Full Reset, including the 7-Day Experiment, Supported Reset, Convenience, once-a-week orders, cooking sessions and the accountability add-on
Taxes
Claims raised after your program has ended
More than one claim per person; the guarantee doesn't renew on repeat purchases
Programs we end early under section 10 of the Terms