No Time to Cook

Privacy Policy

Last updated: October 9, 2026

This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.

No Time to Cook is run by No Time to Cook Ltd., [BUSINESS ADDRESS] ("we", "us"). Chef Rob Bateman is responsible for how we handle personal information. Contact: [email protected] or WhatsApp +1 778-946-5547.

We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What we collect

Type	Examples	When
Contact details	Name, email, phone number	When you submit your reset, join the waitlist, message us or book a call
Your order	The plan you built, your meal picks, delivery days, price, delivery address and access notes	When you submit your reset and before your first delivery
Payment	Payments are handled by our payment processor. We see the amount, date and the last 4 digits of your card, never your full card number.	When you pay
Health and progress	Goals, starting weight, body-fat percentage, progress you log in the tracker, allergies and anything you choose to share on calls or check-ins	Only if your program includes coaching or you tell us about allergies
Messages	Emails, texts, WhatsApp and Instagram messages with us	When you contact us
Website use	Pages viewed, the ad you came from, device and browser type, and cookies (see section 6)	When you visit our website

We only collect health information you choose to give us, and only use it to run your program. You don't have to share it, but some parts of coaching (and the Money-Back Guarantee) depend on it.

2. How we use it

To prepare, label and deliver your meals, and run your cooking sessions and calls
To email you the next steps and a payment link after you submit your reset
To coach you, track your progress and check guarantee claims
To keep you safe around allergens
To answer your questions and send messages about your order and program
To send marketing, but only if you've agreed (see section 5)
To improve our menu, website and ads, using combined, non-identifying information where we can
To keep tax and accounting records and meet legal obligations

We don't sell your personal information.

3. Who we share it with

We share only what each provider needs to do its job for us. They're required to protect it and can't use it for their own purposes.

Provider	Why
GoHighLevel	Our customer database, website forms, email, text and booking
Stripe [CONFIRM PAYMENT PROCESSOR]	Taking payments
WhatsApp (Meta)	Check-ins and support messages
[TRACKER APP / HOST]	Your progress tracker
[ZOOM / GOOGLE MEET]	Calls and online cooking sessions
Our delivery partners	Your name, address, phone and delivery notes, to deliver your meals
Our kitchen team	Your name, meal picks, allergies and delivery route, to cook and label your meals
Meta and Google	Measuring and showing our ads (see section 6)

We may also share information if the law requires it, or with a buyer if our business is sold (they must keep this policy's protections).

4. Where it's stored

Some of our providers store information outside Canada, mainly in the United States. While it's there, it may be accessed by courts, law enforcement and national security authorities of that country under its laws.

5. Messages and marketing

When you submit your reset or place an order, we contact you by email, text and WhatsApp about that order and program.
We only send marketing (new menus, offers, new rounds) if you tick the box on our form or otherwise agree. You can unsubscribe at any time using the link in any email, by replying STOP to a text, or by messaging us.
We follow Canada's Anti-Spam Legislation (CASL).

6. Cookies, the Meta pixel and browser storage

Our website uses cookies and the Meta pixel to see which ads bring people to us and to show our ads to people who've visited. You can limit this in your browser settings and in your Meta and Google ad settings.
The reset builder saves your choices (plan and meal picks) in your own browser, so they're still there if you leave and come back. This stays on your device. Your name, email and phone aren't saved there. Clearing your browser data removes it.

7. How long we keep it

Client records, including health and progress information: for [2 years] after your last program, then deleted or anonymized.
Leads who never ordered: for up to [2 years] after we last heard from you, unless you ask us to delete it sooner.
Payment and tax records: 6 years, as tax law requires.

8. Keeping it safe

We limit access to the people and providers who need it, use accounts protected by strong passwords and two-step sign-in where available, and only print what the kitchen and drivers need. If a breach creates a real risk of significant harm to you, we'll tell you and the relevant privacy regulator as the law requires.

9. Your rights

Ask for a copy of the personal information we hold about you
Ask us to correct it
Withdraw consent, for example to marketing or to us holding your health information. If withdrawing consent means we can't run your program, we'll tell you what that means first.
Ask us to delete it, except what we have to keep by law

Email [email protected]. We'll reply within 30 days. If you're not happy with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

10. Age

Our programs are for adults 18 and over. We don't knowingly collect information from anyone under 18.

11. Changes

We may update this policy. The date at the top shows when it last changed. If we make a significant change, we'll tell current clients by email.

Questions? Email [email protected]. See also our Terms of Service & Money-Back Guarantee.